|
|
.: Registration & Profile :.
| |
How do I register?
Registration is simple, and free. All you need to do is click the
"Register"
link at the top of the page (a popup will appear, if you have popups
blocked click here). When that page loads, just fill
out the required information, (requested username, first and last name, email
address and full mailing address) and click submit. Your registration information
will be added to our database. At this point, you can also choose to receive
occasional messages from us by joining our mailing list for discounts and deals.
How do I log in?
To log in, all you need to do is press the "Login" link at
the top of the page, and fill out your registered username and password. If you
would like, you can save your information as a cookie for easy login.
How do I log out?
For logging out, all you need to do is click the "Logout"
link at the top of the page and your logged out.
How do I change my address / my password?
To change your password, first you must login. After you are
logged into our site, click the "Profile" link and
change any information that is not correct. The only thing you cannot change here
is your username that you registered with. You can also subscribe or unsubscribe
to our newsletter from this page and you can also
set your login information to a cookie.
Can I save my login/password for easy Login?
The simple answer to this is yes. But first you must have your
browser set to accept cookies. If that is set, then just
login, go to your profile, and check the box
that is there for remembering login information.
|
.: Top :. |
|
|
|
I click on a picture of an item and nothing happens.
Most likely, the reason for this is that you have a popup blocker. The only way to
work around that is to allow popups for this site. This shouldn't be a problem.
We promise that the only popups that you will see on our site come from links that
you clicked where you want the information in the popup. You will never get popup
advertisements from JuneBugBug.com.
How do I add an item to my shopping cart?
To add an item to your cart, all you need to do is click "Add to cart" after entering
the quantity of the item you want. But don't worry, you can change
the quantity after you add an item to your cart at any time.
Can I preview my shopping cart?
If you have items in your cart, there will be a link at the top of the page to view
your shopping cart. All you need to do is click that link, and a preview of your
order will show you exactly what is in your cart. From there, you can
edit quantity or delete an item, you can also
change your shipping address from this page.
How do I remove an item from my cart?
From the preview of your shopping cart, there is a link marked
"edit" next to each item. Click on that link, and you will be asked for either a
new quantity or you can click on the "delete" link on the far right to remove it
completely from your shopping cart. If you change your mind, don't worry, you can
always add it back to your cart by going to the product page for that item and
adding it to your cart again.
How do I change quantity of an item in my cart?
From the preview of your shopping cart, there is a link marked
"edit" next to each item. Click on that link, and you will be asked for a new
quantity. Just enter the new quantity you want (a positive number higher than 0).
If you want a quantity of 0, just click on the delete link.
Can I have an item shipped directly to a friend/relative?
From the preview of your shopping cart, there is a link marked
"Change" in the "Shipping Address" section of the cart preview. Click on that link
and you will be brought to a page that asks for the new information (note: all lines
should be filled out, a complete shipping address is necessary for the item to be
shipped. Without a complete address, your order may be put on hold, or delayed until
we can find the correct information. We will not ship an item without your consent to
the account holders address if the shipping address is not complete).
I changed shipping addresses, but I changed my mind!
Simple! Just click on the "Revert" link that is in your shipping address box!
I changed shipping addresses, but I entered it wrong!
Simply revert the address to your original, then click "Change"
once more. The information you entered previously will still be there, so all you
need to do is change the incorrect information and submit once more.
Why did my shipping charges change when I changed shipping address?
Shipping is based on your shipping address, not your home address. All shipping
charges are based off of area code "zones". For a look at what zones there are and
where your zone lands click here. Get your zone
by zip code, and then look at the bottom chart for your zone to get what percent shipping
will be added to your total. At the most, there is a $4.70 difference in shipping
per $100.00 spent between zone 1 and zone 8. So it is still more cost effective to
ship to the recipient than to ship to yourself and reship the item yourself.
Why we use PayPal for online payment processing.
8. PayPal respects your privacy. You may review PayPal’s privacy policy at
the link provided below.
http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside
7. PayPal uses the best commercially available technology and procedures to
protect the security of your online transactions. Review their
Data Security and Encryption if you have further questions.
6. PayPal has an
Unauthorized
Account Activity Form for potential fraud reporting. They take fraud reports
seriously and thoroughly investigate each one.
5. PayPal offers buyers protection through their
Buyer Complaint Process.
4. For everything you wanted to know about PayPal (That someone else has
probably already asked) follow this link.
https://www.paypal.com/cgi-bin/webscr?cmd=_help
3. PayPal is becoming one of the most widely accepted payment methods of
online merchants. Over 42,000 websites and many more thousands of online auction
sellers accept Paypal.
2. Buyers can pay by Check, Credit Card or directly from their PayPal account
balance. (They pay a very competitive interest rate on balances too.)
1. The number one reason we use PayPal is for your security and ours. We
NEVER handle your credit or bank information so you know that we can never
misuse it and you don’t have to worry about anyone breaking into our site and
stealing it. It’s not there. This offers us both a level of protection that
other merchant accounts simply can not match.
|
.: Top :. |
|
|
.: General Site Questions :.
| |
Why does my name appear at the top?
When you logged into our website, your "Session ID" was determined. That ID is then
passed along to every page you go to and by inserting a special code we can show
your name and registration date to you by getting your information from our database.
Do I need cookies on to buy through your site?
Though a cookie may make it so that you don't have to login every
time you visit our site, it is in no way necessary to have cookies enabled
to browse items on our website, though to log in, cookies will need to be accepted, though
they will not be permanently stored. This is an internal decision to allow for the
easiest way for our customers to shop with us while still keeping it as secure as
possible.
Are you hiring?
Well, click on the "Jobs" link and you tell me. If we have
any openings, the opening will be posted, and if you are logged into
our website you will have an opportunity to apply for that job (yes, a user must be
registered with us - but not necessarily a customer - to apply for a job with us).
If there are no openings available, then there will be nothing listed there, and you
are welcome to come back and look again later.
How do I apply for a job with you?
If we have a job opening available, once you are
logged into our website, click the link "Apply for (Job Name)" and copy & paste
your resume into the form provided. After reviewing your resume we will give you
our decision and proceede from there.
What is the newsletter?
Our newsletter is (currently) a quarterly discount sheet and promotional offering.
We send it out as a way to reward our loyal customers and an incentive for newer
customers to get their hands dirty in our website browsing our stock.
|
.: Top :. |
|
|
.: General Web Questions :.
| |
What is a cookie?
A cookie is a small text file that stores information about a computer user on their
own computer. The information stored is only what is offered freely by that user
and can only be retrieved by the website that set the cookie.
Now that that's over, let's explain what that means to you. A cookie from
JuneBugBug.com's website will only contain 3 pieces of information.- Your
Username*
- Your Password*
- Your Session ID
*Your username and
password will ONLY be stored if you choose to set that cookie in your
profile and your "Session ID" will be stored for as long as your browser is open
and only if you have logged in to your username. This means that once you close your
browser, your "Session ID" is no longer remembered and next time you come to our
website, you will need to log in again.
For a full
explanation of what a cookie is, click here.
|
.: Top :. |
| |
